Returns, Replacements & Refunds

Poor fits

If you have an exceptionally large head, full of gossip, and your hat doesn't fit, I'm happy to provide a refund or an exchange. However, return shipping is at the customer's expense

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or wrong, we will:

• Cover all return postage costs, and

• Send a replacement at no charge.

Please contact us within 14 days of receiving your item with:

• Your name

• Order number

• Details of the issue

• Clear photos of the damage or defect

Send everything to info@chaoticcritters.com, and I'll take care of it.

International Returns

If you’re returning an item from outside Australia (and the item is not faulty or damaged), return shipping is at your own cost.

We’ll provide the return address once your request is approved.