Returns, Replacements & Refunds

Change of Mind

We do not offer returns or refunds for change-of-mind purchases.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or wrong, we will:

• Cover all return postage costs, and

• Send a replacement at no charge.

Please contact us within 14 days of receiving your item with:

• Your name

• Order number

• Details of the issue

• Clear photos of the damage or defect

Send everything to info@chaoticcritters.com and we’ll take care of it.

International Returns

If you’re returning an item from outside Australia (and the item is not faulty or damaged), return shipping is at your own cost.

We’ll provide the return address once your request is approved.