Shipping policy

Shipping Policy — Chaotic Critters

ABN: 37710529426
Last updated: 18/11/2025

Thank you for shopping with Chaotic Critters!

1. Processing Times

All orders are processed within 1–2 business days.

You’ll receive a shipping confirmation email with tracking once your order is on its way.

2. Shipping Carrier — Australia Post

All orders, both domestic and international, are shipped through Australia Post (AusPost).

Tracking numbers are provided where available.

3. Shipping Times

Australia (Domestic Orders)

Shipped via Australia Post:

  • Standard Shipping: 5–10 business days

  • Express Shipping (if available): 2–5 business days

International Orders

Shipped via Australia Post International:

  • Estimated delivery: Approximately 2 weeks
    (Timing may vary depending on customs, distance, and local delivery services in your country.)

Please note that these are estimates and not guaranteed delivery dates.

4. Local Delivery — Newcastle Postcode 2300

If you live in Newcastle near the 2300 postcode, you may be eligible for free local delivery.

You may either:

  • Select Local Delivery at checkout (if the option appears), or

  • Email us at info@chaoticcritters.com to arrange a custom delivery time

Local delivery typically takes 1–4 days depending on availability.

5. Shipping Costs

Shipping fees are calculated at checkout based on location and order weight.
Local Newcastle delivery is free when selected.

6. Returns, Replacements & Refunds

Change of Mind

We do not offer returns or refunds for change-of-mind purchases.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or wrong, we will:

  • Cover all return postage costs, and

  • Send a replacement at no charge.

Please contact us within 14 days of receiving your item with:

  • Your name

  • Order number

  • Details of the issue

  • Clear photos of the damage or defect

Send everything to info@chaoticcritters.com and we’ll take care of it.

International Returns

If you’re returning an item from outside Australia (and the item is not faulty or damaged), return shipping is at your own cost.

We’ll provide the return address once your request is approved.

7. Lost or Missing Parcels

If your parcel appears lost:

  1. Check the Australia Post tracking link first

  2. If it hasn’t updated or arrives late, contact us at info@chaoticcritters.com and we’ll lodge an investigation with Australia Post

We’ll always help you get a resolution.

8. Customs, Duties & Taxes (International Customers)

International buyers are responsible for any customs duties, VAT, import taxes, or handling fees in their home country.

These charges are not included in our prices or shipping rates.

9. Contact Us

For any questions about shipping, delivery, or returns, you can reach us at:

Chaotic Critters
Email: info@chaoticcritters.com
ABN: 37710529426
Australia